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A Patient management app-meeting doctors at one simple touch.


About project

The Patient App is a virtual assistance featuring easy communication with specialized doctors, that is touch free and a safe relief to their problems. The app aims to help healthcare professionals to facilitate patient care better.


UI/UX Designer


Doing Research studies, conducting interviews, paper and digital wireframing, low and high fidelity prototyping. Conducting usability studies, accounting for accessibility and iterating on designs.


8 weeks

the problem

Visiting a doctor has always been time consuming and sometimes frustrating. Booking appointments and waiting in long queue, specially now amid the raise in Covid-19 cases it is unsafe. Therefore we need a rapid solution for patients problems.


Our Application will let user’s book appointments with specialist doctors, call doctor, get prescription , chat with doctor etc. staying at home which will help patients organize productive communication by optimizing time and cost.

01 Discover

User research

User interviews

Competitive Analysis

Design Phase

02 Define

User Persona

Empathy Maps

User journey maps

03 ideate

I follow 5 stages in the design phase to make it more efficient and user friendly. I start with discover doing all the user interviews ,user research then go to the define phase making the user persona, empathy maps the move to the ideate phase then design phase and finally the testing of the app before handing it to the developer.


Information Architecture

04 design


Low-Fidelity Design

High-Fidelity Design


05 testing



Future Concepts


Target audience

The app was designed for patients who are normally busy in their daily lives and don't have much time to book appointments and wanted to consult a doctor online quickly , safely and conveniently.

User pain points

Through user research and interviews i found most users have common problems and
pain points. Organizing data helped me to narrow down to few of the common pain points .


Tracking Health Records

It often used to happen that we fail to manage all the previous health issues and medication taken for it. So we need a proper system to maintain the records



Waiting In the hospital for long period of time is unsafe and stressful, since the pandemic started. So would like a safe and secure way to consult doctor.


Trust Issues

Most of us feel anxious about the doctor we meet, thinking if he is qualified enough to treat us, which instills an uncertaininty and lack of trust towards the doctor. Users would like to know more about the doctor and his reviews before choosing the doctor.



Some people are not expressive and felt better to communicate over call when they feel there is no one else watching or judging them.


Personas are created to know who the end user is , what their goals and pain points are.The result should be believable people with their own experiences and values.


User Journey Map

The journey map of Melissa with a visual representation of her journey from start to finish to know her frustration and pain points while visiting a doctor in hospital .

    User Flow 

After collecting the data and information through user research, we draw the user flow diagram after several iteration that shows the entire path the user takes while using the product.


Paper Wire-framing

I started with making the designs on paper's initially to show the app layout, in- app flow and app features.

Digital wireframes

These low-tech designs allow UX teams to visualize each screen's layout, test navigation, and experience user flows.


Visual Style Guide

Visual Design is a integral part of the design process as it helps to standardize system of text input, fonts , colours and other components that will be combined and displayed on user scree


Poppins is one of the popular design tool for creating geometric sans serif mobile apps. The precise geometric design of its symbols makes it suitable for both heading and body copy.


Regular Aa Bb Cc Dd Ee Ff Gg Hh Ii Jj Kk Ll Mm Nn Oo Pp Qq Rr Ss Tt Uu Vv Ww Xx Yy Zz
Semi Bold  Aa Bb Cc Dd Ee Ff Gg Hh Ii Jj Kk Ll Mm Nn Oo Pp Qq Rr Ss Tt Uu Vv Ww Xx Yy Zz
Medium Aa Bb Cc Dd Ee Ff Gg Hh Ii Jj Kk Ll Mm Nn Oo Pp Qq Rr Ss Tt Uu Vv Ww Xx Yy Zz

Color Palette

I chose blue for my application since blue colour gives a sense of security and builds trust, blue is also associated with depth and stability. Blue is the primary colour, light blue is the secondary colour and black and grey is used as the text colour.


Final Design


Few more screens



What I have learned

I learnt more about UX research methods where the main emphasis needs to be to engage user so that the user doesn't get diverted from the application and helping users navigate easily from the start to the end of the process.

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